Privacy Statement

This Privacy Statement (the “Policy”) sets out the basis on which any personal data is collected and used by us within the meaning of the General Data Protection Regulation (EU) 2016/679) (“GDPR”).

WHO WE ARE

Business Name: Glowguards

Business Registration Number: 57948047-000-04-25-1

Business Address: 3A Racecourse Mansions, Sha Tin Racecourse, Sha Tin, Hong Kong. 

References to “we”, “us” and “our” shall be construed accordingly. 

WHAT WE DO

We sell, promote and market tanning/beauty products, accessories and tools. 

WHAT IS PERSONAL DATA? 

Personal data is information which relates to an identifiable natural person. 

WHO IS THE DATA CONTROLLER?

Glowguards is the controller of your data and is responsible for our website. 

DO WE COLLECT PERSONAL DATA?

Yes, we collect personal data when: 

  • You opt-in and provide consent to us to contact you via our website, through our social media channels, email or phone. 
  • You use your credit or debit card to pay for your purchases on our website.
  • You interact with us via social media, such as Facebook, Instagram or TikTok.
  • You direct message us via various social media platforms or you make an enquiry with us. 
  • You subscribe to our newsletter and/or other publications. 
  • You communicate with us via post and other correspondence. 

WHAT ARE THE TYPES OF PERSONAL DATA?

We collect personal data including but not limited to your:

  • name;
  • IP address;
  • telephone number;
  • email address; and
  • social media usernames/handles.

WHAT ABOUT SENSITIVE PERSONAL DATA?

Sensitive personal data includes certain categories of personal information including race, ethnicity, religion or health. We do not to collect or process any such data. 

WHAT ARE THE CATEGORIES OF PERSONAL DATA WE COLLECT/PROCESS?

We process personal data relating to the following categories of data subjects: 

  • our customers, who are natural persons;
  • our social media followers; and 
  • where applicable, employees, third-party employees/contractors with whom we do business or who provide us services.

HOW DO WE USE YOUR PERSONAL DATA?

We use your personal data it in order to: 

  • provide products and services;
  • process your payment for your purchase; 
  • protect both our interests; 
  • verify credit or other charge card details; 
  • manage your loyalty, gift card and reward/discount programme (where applicable);
  • identify ways that we can improve our services;
  • meet our legal and regulatory obligations;
  • provide you with marketing content that you have consented to receive;
  • answer your queries; and 
  • provide you with news updates and information that you have consented to receive.

ARE WE ALLOWED TO USED YOUR PERSONAL DATA?

Yes, provided we can identify a legitimate basis for doing so. To use your information lawfully, we rely on one or more of the following assumptions: 

  • It is necessary for the performance of a contract to which we are parties to.  
  • It is necessary for purposes of the legitimate interests of third parties (except where those interests over overridden by your interests or fundamental, rights and freedoms). 
  • It is necessary in order for us to comply with our legal obligations.
  • It is necessary in order for us to protect the vital interest of you or others. 

Please note that we generally do not rely on consent as a legal basis for processing your data other than in relation to sending you direct marketing communications. We have ensured that you ‘opted-in’ to receive or continue to receive these services. You have the right to withdraw consent at any time by contacting us or by following the steps set out in the Email Subscription FAQ section of our website. 

WHAT SECURITY MEASURES DO YOU HAVE IN PLACE TO PROTECT MY PERSONAL DATA?

When you give us your personal information, we take steps to make sure that it’s treated securely. We use strict procedures and technical security measures to safeguard your information which is used by our business and across all of our computer systems, networks, websites and social media platforms. 

Our security measures include the following: 

  • Maintaining and regularly updating our processing and computer systems to ensure all information is processed confidentially and stored securely with the utmost integrity. 
  • Maintaining professional IT support from third party providers who have the capability to restore and access, on our behalf, personal data, in the event of a physical or technical security breach. 
  • Maintaining robust security measures, both IT and physical. 
  • Reviewing our processes and procedures to ensure they are fit for purpose. 
  • Conducting data risk impact assessments as required.
  • Testing the effectiveness of our technical and organisational measures. 
  • Evaluating our third-party service providers and/or contractors to ensure they are GDPR compliant. 

Please note that non-sensitive details (such as your email address etc.) are generally disseminated via the internet and can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.

DO YOU SHARE MY PERSONAL DATA WITH THIRD PARTIES?

Yes, we may share personal data with third party service providers to the extent that the provision of personal data is necessary for the purpose of the performance of our/their services. These parties may include: 

  • software management service providers;
  • payment processor service providers;
  • IT service providers;
  • relevant government authorities and accountants for the purpose of taxation compliance; and
  • data security consultants in the context of auditing our data security systems, policies and protocols.

DIRECT MARKETING 

Glowguards may send you direct marketing communications, product information and promotional offers. Your personal data will not be used for third-party direct marketing unless separate explicit consent has been collected for that, or you are from a country where the laws permit such processing. 

You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us at any time you may notify us by email at hello@glowguardsofficial.com and quote “Marketing Communications” in the subject line.

Customers located in certain regions, such as Hong Kong and the UK, also have the right to object to their personal data being processed for direct marketing purposes at any time. If you would like to object you can also contact us by email at hello@glowguardsofficial.com and quote “Marketing Communications” in the subject line.

We will process all requests as soon as possible, but please note that due to the nature of our IT systems and servers, it may take a few days for any opt-out requests to be implemented. 

USE OF COOKIES 

Our website uses cookies as they help us to provide you with the very best experience when you browse our website and make improvements to our website. You can accept or reject cookies by clicking on our cookie consent banner.

For more information on the cookies which we use and the reasons why we use them, please refer to our Cookies Statement. 

HOW LONG WILL YOU HOLD PERSONAL DATA FOR?

We will hold your personal data while you are a customer and thereafter, for the minimum time period required pursuant to our legal and regulatory obligations. We will keep your data for no longer than is necessary and then securely delete your data or anonymise it so that it cannot be linked to you. 

WHAT ARE MY RIGHTS?

You have the right to:

  • Request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us using the contact details mentioned below. We will respond to your request within one month of receiving your email request.
  • Ensure that your personal information held by us is accurate and up to date. If you would like us to correct or remove information you think is inaccurate, please contact us using the contact details mentioned below.
  • Object to the processing of your personal data on grounds relating to your particular situation unless we claim that the processing is carried out on the basis that it is necessary for the purposes of our legitimate interests or a third party. We can only deny your request if we can show compelling legitimate grounds for the processing, which overrides your interest, rights, and freedoms, or if the processing is for the establishment, exercise, or defence of a legal claim.
  • Receive the personal data which you have given to us in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller without delay from the current controller if:
    • the processing is based on consent or on a contract, and
    • the processing is carried out by automated means.
  • Require that we no longer contact you for marketing purposes (by clicking the ‘unsubscribe’ link in our marketing communications or following the steps set out in the Email Subscription section of our website.
  • Be forgotten. Should you wish for us to completely delete all information that we hold about you, please contact us using the contact details mentioned below.
  • Lodge a complaint (concerning the manner and means of our processing of your personal data) with the Office of the Data Protection Commissioner in Ireland or country equivalent.

OUR CONTACT DETAILS

If you wish to contact us for any of the reasons set out above or you have any questions about our Policy or you wish to make a complaint with regard to the manner and means in which your data is processed by us or with regard to any other matter in relation to your data, you can contact at: hello@glowguardsoffical.com by including “URGENT Data Enquiry” in the subject line.

CHANGES TO OUR POLICY 

Finally, please note that we may revise or update our policy at any time, subject to the condition that we will, at all times, comply with our obligations under GDPR.

This Policy was updated on 24/04/2025.