Terms & Conditions

DEFINITIONS

“We/Us” means Glowguards.

“Website” and/or “website” means the website located at www.glowguardsofficial.com or any subsequent URL which may replace it.

“You/Your” and/or “you/your” means a user of this website.

“Personal information” means the details provided by you when registering on our website.

“Product” means a product displayed for sale on the website.

“Terms” means the terms and conditions as set out here.

USE OF THIS WEBSITE

The Terms are provided by Glowguards and are set out as the terms and conditions under which you may use our website. Your use of our website constitutes acceptance of these Terms. If you do not accept these Terms, please do not use our website.

OUR RIGHTS

We reserve the right to:

  • Modify or withdraw, either temporarily or permanently, this website (or any part thereof), without notice and we shall not be liable to you or any third party for any such modification or withdrawal.
  • Amend or revise the Terms at any time. If you do not agree with the revised Terms, you must stop using our website. Otherwise, your continued to use the Website will be taken as deemed acceptance to the revised Terms.
  • Any amendments to these Terms will be effective once posted to our website. You are provided with access to this Website in accordance with these Terms and any orders placed by you must be placed strictly in accordance with these Terms.

PRODUCT DESCRIPTIONS

Each product on our website is listed subject to its product description. We take all reasonable care to ensure that all details, descriptions and processes of products appearing on our website are correct at the time of posting.

PRODUCT PRICING

The product price displayed on our website includes VAT (where relevant) but does not include delivery charges or certain other taxes such as custom charges (if appliable).

SALES AND PROMOTIONAL EVENTS

Our sales and promotional events are valid only for the sale/event period specified on our website www.glowguardsofficial.com and are subject to amendment or revocation without notice. Sales or promotional events offered cannot be retrospectively applied.

Unless stated otherwise, discount codes and/or incentives cannot be used in conjunction with any other offers during the sale/event period.

Where a free gift with purchase is offered, there may or may not be a minimum spend requirement. The free item is chosen by us and cannot be exchanged or refunded. Please check promotional communications for detail on any current offers and their terms.

DISCOUNT CODES

Discount codes may be subject to a limited time only and are subject to amendment or revocation without notice.

Discount codes may not be used in conjunction with any other offers/bundles/sales.

Discount codes may not be used on stockist or wholesale agreements.

Discount codes may not be used on our new product launches, unless stated otherwise.

Discount codes may not be used on gift cards, unless stated otherwise.

Discount codes cannot be applied retrospectively.

MAKING A PURCHASE

By placing an order through our website, you agree and warrant that:

  • You are legally capable of entering a binding contract, are at least 18 years old and of sound mind and judgement.
  • Your order constitutes an offer to us, to buy a product. You understand that all orders are subject to acceptance by us and we will confirm such acceptance to you by sending you a Delivery Confirmation Email confirming your order has been fulfilled and dispatched for delivery. The contract (the “Contract”) between us will only be formed once we send you the Delivery Confirmation Email. Such Contract will relate only to those products whose despatch we have confirmed in the Delivery Confirmation Email. We are not obliged to supply any other products which may have been part of your order until the despatch of such products has been confirmed in a separate Delivery Confirmation Email. 
  • In some cases, we may refuse to accept an order as a result of one or more of the following:
    • the product you ordered not being in stock;
    • our inability to obtain authorisation for payment;
    • a pricing or product description error; and/or
    • you do not meet the eligibility to order criteria set out in the Terms.

WARRANTIES

We do not give any warranty, condition, guarantee, or representation, express or implied, relating to the information contained on our website, or on any website to which it is linked.

We make no representations or warranties concerning the accuracy, completeness or suitability for any purpose of the information and related graphics contained on our website, or on any website to which it is linked.

We do not warrant that our website or any website to which it is linked or relevant server are free of computer viruses or other harmful applications.

PAYMENTS 

We accept all major credit and debit cards, Apple Pay, Google Pay and Link Pay.

Customer credit card information is not stored by us on our servers.

Credit and debit cardholders may be subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refused to authorise payment to us, we will not be liable for any delay or non-delivery.

DELIVERY

All delivery times provided are approximate. In the unlikely event that an item you ordered is not in stock, we will contact you to inform you of the expected delivery date. Should you subsequently decide not to pursue your order due to the product being out of stock please contact us and we can arrange to cancel your order and issue a refund.

If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock. We will contact you to inform you of any goods that are not in stock.

If you order products from our website for international delivery, such order may be subject to import duties and taxes which are levied when delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any appliable laws.

Please note during busy periods for (such as Christmas and Black Friday) or promotional periods, there may be delays and delivery may take longer than expected.

Please check out Delivery Information and Delivery FAQs for more delivery information, terms and conditions.

RETURNS

  • Cooling-Off: Customers located in Ireland and the EU are entitled to “cooling off” rights under the Consumer Information, Cancellation and Other Rights Regulations 2013 (the “Regulations“) whereby the consumer may decide to cancel their contract with us within 14 days of purchase. Please note that this right does not extend to a purchase which has been used or unsealed after delivery. To exercise the right of cancellation you must notify us in writing, by email as instructed on our website and return the unsealed products to us. Any goods returned to us without prior company approval will not be refunded, replaced or repaired. No right of cancellation, refund or return exists under these Regulations once you have unsealed or used your product unless the product is defective and you are returning it for this specific reason.
  • Faulty/Defective Goods: If it is the case that you believe that the product purchased is defective, or not of merchantable quality you have rights under the relevant Sales of Goods Acts and Defective Products Act. In certain circumstances, you may be entitled to a refund, replacement, repair and/or compensation, where goods are faulty or not as described. If you believe any of these to be the case, please email us at hello@glowguardsofficial.com within 14 days of purchase.
  • Dispute Resolution: While we aim to solve any issues that might arise as quickly and seamlessly as possible, should you be unable to resolve a customer service issue with a product you have purchased via our website, you may wish to consider an alternative dispute resolution. For further information please visit the European Online Dispute Resolution Platform or your country equivalent.

Please check out our Returns Information HERE for more returns information, terms and conditions.

YOUR OBLIGATIONS

You agree that:

  • Any information provided by you will be true, accurate, current and complete in all respects.
  • You are the authorised holder of any payment method you use on the website and there are sufficient funds in your account to cover payments for the product(s) ordered.
  • You agree not to impersonate any other person or entity or to use a false name, or a name that you are not authorised to use.
  • You are at least 18 years old. If you are under 18 you may only use the Website with the agreement of and under the supervision of a parent or guardian. If you do not qualify, please do not use this website.
  • You will not do any of the following without obtaining prior written permission from us:
    • redistribute or modify any of the content from our website;
    • remove any copyright or trademark notices from any copies of the content;
    • create a database in electronic or structured manual form, by systematically downloading and storing all or any of the content of our website;
  • This agreement constitutes the entire agreement between you and US with respect to the use of the website. These provisions (terms, conditions, disclaimers and exclusions) shall be construed in accordance with Irish law.

USER-GENERATED CONTENT POLICY

By tagging your social media posts and/or social media images (including their captions) with #glowguards, #glowgang, #guardyoursheetsandyourglow, #theslumberset (the “Hashtags”), or with the following handle across our social media platforms @glowguardsofficial (the “Handles”) or by uploading content to www.glowguardsofficial.com or mobile applications and/or Glowguards social media pages, (together the “Platforms”), you agree to the following:

  • All posts and content tagged with the Hashtags, the Handles, or uploaded to the Platforms, including but not limited to your name, biographical information and all other names, usernames, pseudonyms, text, likeness, graphics, logos, marks, images, photographs, code, videos, clips, GIFs, moving images and all other information and material shall be referred to in the policy as “UGC”.
  • You grant us a royalty-free, perpetual, irrevocable transferable worldwide licence, (including the right to sub-licence) to use, publish, edit, and remove UGC in our sole discretion and on any media, for any purpose, including to advertise our products.
  • You hereby warrant and represent that:
    • your use and our use of UGC will not infringe the rights of any third-party;
    • you have obtained permission from any person(s) identifiable in UGC, to grant the rights specified in this policy, or where such person(s) are aged 18 or under, you either:
      • are the parent or legal guardian or such identified person(s); or
      • have obtained the express consent from a parent or legal guardian of such identified person(s) to their appearance in UGC and to you submitting UGC to the Platforms.
    • you own all rights in UGC; and / or
    • you hereby unconditionally and irrevocably waive (or procure the same from any third party where applicable) all moral rights and any other similar rights in connection with our usage of UGC.